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account access

  • 6 September 2024
  • 1 reply
  • 5 views

  • New
 Contributor
  • 3 replies

I have changed my phone and can't upload my mobile number.

So I can't access my account...

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7496 replies
  • September 10, 2024

Hi @Skala 

 

What do you mean you changed your phone?

 

You moved an existing SIM to another device?

 

Did you change number?

 

Have you logged into the app/website since May 2024?

 

What does ‘uploading your number’ mean?

 

Tom


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