Recently logged into my id account and got the message account disconnected. With this information quickly disided to order a new SIM and asked for a PAC code for my old phone number so I could port it to my new SIM . Any ideas how to port number
Question
account disconnected message on my id account
Hi
Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.
This is mentioned on our iD Community website and the links are below:
https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.
https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882
Thank you,
Zandile M
The iD Mobile Team
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