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Account name incorrect

  • May 28, 2024
  • 1 reply
  • 79 views

Michelle Lyddon
Community Member

When I log onto my dashboard, my name shows as my old name.  That’s different to the name I use on this community.  How do I change it please?

 

 

Best answer by Tyler

Hey there @Michelle Lyddon, welcome to Community! 

 

The Community names and contract names aren’t linked, which is why they may show different. As far as I’m aware, you should be able to change your name on the app/website. However, if not, please contact our live-chat, who’ll be able to do so for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • June 3, 2024

Hey there @Michelle Lyddon, welcome to Community! 

 

The Community names and contract names aren’t linked, which is why they may show different. As far as I’m aware, you should be able to change your name on the app/website. However, if not, please contact our live-chat, who’ll be able to do so for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler