account not logging in | iD Mobile Community
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account not logging in

  • May 20, 2025
  • 5 replies
  • 42 views

My account details are not matching, I don’t know why I am putting the correct information. I just switched to ID mobile network from O2 network. 

5 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 20, 2025

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 21, 2025

HI ​@Ayesha01  welcome to iD!

I am sorry to hear of the trouble you’ve had with logging in.

Has the reply from ​@MZone  helped, or do you still need a hand?

Thanks.


  • Author
  • New Contributor
  • May 21, 2025

I need a hand, when i put my ID mobile number the app show it's not matched with the details.


  • Author
  • New Contributor
  • May 21, 2025

Pls resolve this problem as i’m facing this from 2 weeks


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • May 21, 2025

OK no worries ​@Ayesha01 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.