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account not logging in

  • May 20, 2025
  • 5 replies
  • 48 views
A
New Contributor

My account details are not matching, I don’t know why I am putting the correct information. I just switched to ID mobile network from O2 network. 

    5 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 20, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 21, 2025

    HI ​@Ayesha01  welcome to iD!

    I am sorry to hear of the trouble you’ve had with logging in.

    Has the reply from ​@MZone  helped, or do you still need a hand?

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Ayesha01
    • Author
    • New Contributor
    • May 21, 2025

    I need a hand, when i put my ID mobile number the app show it's not matched with the details.

    A
    New Contributor
    • Ayesha01
    • Author
    • New Contributor
    • May 21, 2025

    Pls resolve this problem as i’m facing this from 2 weeks

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • May 21, 2025

    OK no worries ​@Ayesha01 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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