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account query


I have 2 ID mobile pay monthly phones on my account. 1 is mine and the other is my daughters. I pay for both phones. When I log into my account I can only see my phone details. How do I get to see the other phone details as I want to upgrade this phone?

Best answer by Kash

Hi @Andrew Baskeyfield,

Welcome to the Community! 

You’ll need to add the other SIM to your account.

Please select add plan from your iD Mobile app and follow the steps.

You can follow the link below for further assistance.

If you require further assistance, please let us know.

 

Kash

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2 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • August 27, 2024

Hi @Andrew Baskeyfield,

Welcome to the Community! 

You’ll need to add the other SIM to your account.

Please select add plan from your iD Mobile app and follow the steps.

You can follow the link below for further assistance.

If you require further assistance, please let us know.

 

Kash


Hi,

Many thanks for your help and advice. I have now sorted this query.

Thank you


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