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Adding account says records don't match!

  • February 5, 2025
  • 2 replies
  • 16 views
A
New Contributor

I entered the wrong code to verify account and now it says that my name and DOB don’t match and I cannot add the plan to my account.

Best answer by Natalie W

Hi ​@aldwickbay 

 

Thanks for posting. 

 

Glad to hear you were able to get the issue resolved and thank you for taking the time to update the thread to make us aware. 

 

Please reach out if you require assistance in the future. 

 

Nat

    This topic has been closed for replies.

    2 replies

    A
    New Contributor
    • aldwickbay
    • Author
    • New Contributor
    • February 5, 2025

    Fixed. Thanks.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 5, 2025

    Hi ​@aldwickbay 

     

    Thanks for posting. 

     

    Glad to hear you were able to get the issue resolved and thank you for taking the time to update the thread to make us aware. 

     

    Please reach out if you require assistance in the future. 

     

    Nat

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