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Adult content filter won't turn off, despite being off in app?


Sometime in the past week turning off the adult content filter has not been working. Was working fine before that. It is showing as being turned off in the app. Tried turning on/off in the app and restarting phone,  still not able to access NSFW content.

Best answer by Kash

Hi @Harry G,

Welcome to the Community!

I would advise enabling it and disabling it again.

You may need to restart the handset once doing this, however please also check that you don’t have any filters on your handset settings.

If you still have issues, please let us know or contact our Live Chat Team.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • June 26, 2024

Hi @Harry G,

Welcome to the Community!

I would advise enabling it and disabling it again.

You may need to restart the handset once doing this, however please also check that you don’t have any filters on your handset settings.

If you still have issues, please let us know or contact our Live Chat Team.

 

Kash


  • New
 Contributor
  • 1 reply
  • July 16, 2024

I can not work out how to find these setting it says account I do not see setting or account


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • July 29, 2024

Hi @Malc16 

 

You should be able to find this under the “Plan” tab, then selecting “Manage iD Services”.

 

Tom