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Am I the only one who gives up when using LiveChat?

M
Community Member

I've lost count the amount of times that I clicked 'None of these', enter my question again to receive these choices yet again. (See attached screencapture)

 

I kept repeating my question because I expected a human choice selection would fianlly appear but never does and so give up😫

I did this because other websites LiveChats eventually says transferring to 'Speak to advisor'

Come on iDMobile, when are you updating your LiveChat to after 3 attempts of not understanding the query, a choice appears to speak to a human?
 

 

2 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3084 replies
  • June 30, 2025

Just tell the bot you want to speak to a person. It’s not difficult.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4825 replies
  • July 1, 2025

Hey there ​@MeTapo, as advised by ​@WelshPaul, you will need to ask to speak to an agent via the live-chat to get through to one.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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