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Amazon £55 Giftcloud Voucher

  • June 5, 2025
  • 9 replies
  • 260 views
J
Active Contributor

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly. 

Best answer by Tyler C

Hey there ​@JoeBooth10, sorry to hear this.

 

As this was offered and should be dealt with by GiftCloud, we would typically recommend re-contacting them, however, we also want to help you as best as possible and not send you round in circles.

 

Therefore, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

I cannot guarantee that we ourselves can resolve this, but we’ll for sure raise it further for you and see what we can do.

 

Thanks,

Tyler

    9 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • June 5, 2025

    Unfortunately ​@JoeBooth10, suspect you’ll probably need to dispute voucher eligibility with GiftCloud. 

    Forum member (non-iD).
    J
    Active Contributor
    • JoeBooth10
    • Author
    • Active Contributor
    • June 5, 2025

    Hi ​@andewhite, they told me to speak to ID Mobile 😂 This was the response.

     

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 5, 2025

    Hi ​@JoeBooth10 

     

    Thank you for getting in touch.

    We are sorry to hear you are experiencing issues receiving the gift. 

    Have you received communication from MSE to confirm the order and also the gift that was included?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    Active Contributor
    • JoeBooth10
    • Author
    • Active Contributor
    • June 5, 2025

    Hi ​@Natalie W, I went through the following link from my email in the picture I have attached. I was told this would be enough but when I contacted Giftcloud I was told this wasn’t the case ?

     

      J
      Active Contributor
      • JoeBooth10
      • Author
      • Active Contributor
      • June 9, 2025

      Hi ​@Natalie W , is there any update on the following ?

      J
      Active Contributor
      • JoeBooth10
      • Author
      • Active Contributor
      • June 9, 2025

      Hi ​@Tyler , I have had a notification that you have sent a response but unfortunately can’t see it.

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • Answer
      • June 9, 2025

      Hey there ​@JoeBooth10, sorry to hear this.

       

      As this was offered and should be dealt with by GiftCloud, we would typically recommend re-contacting them, however, we also want to help you as best as possible and not send you round in circles.

       

      Therefore, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link:

       

      https://community.idmobile.co.uk/inbox/overview

       

      I cannot guarantee that we ourselves can resolve this, but we’ll for sure raise it further for you and see what we can do.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      Active Contributor
      • JoeBooth10
      • Author
      • Active Contributor
      • June 9, 2025

      ​@Tyler thankyou

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • June 9, 2025

        You’re very welcome ​@JoeBooth10, we’ll pick it up with you via PM as soon as we can. Please note our response times will vary via PM’s, and we’ll respond as quickly as possible.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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