So the chatbot is no good for this. I called to a customer today who informed me she had been receiving my text messages. She showed me them. This lady is elderly and was worried. They were duplicate messages from another customer to me. Another strange thing is I tried to ring my voicemail and it was engaged. Surely this is only meant for me. Im going through a very messy divorce and other very private stuff. Surely this is a preach of data protection.
anyone any advise
+26So the chatbot is no good for this.
...
Just tell the 24/7 chatbot you’d like to “talk to a person” - the iD advisers work until 8pm on weekdays.
To answer your question we'd need more information.
What type of mobile phone do you use?
What type does she have?
Is your number a new number or have you had it a long time?
Did you port your number to iD mobile from another network?
How did this elderly lady get in contact with you to say she is receiving your messages?
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