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Sean4960
Community Member

App says my plan is disconnected 

Best answer by Matthew T

​@Sean4960 -

This should now be resolved, and your Subscription linked to your gmail.com email address.

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    4 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 901 replies
    • April 8, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sean4960   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 9, 2025

    Hi ​@Sean4960 

     

    Have you been with iD Mobile on the same number before?

     

    If so, you may be logged into the old plan’s account, in which case it may be best to delete that account and then register a new one for the new plan.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1857 replies
    • April 23, 2025

    ​@Sean4960 -

    I’ve reported the issue to our Self-Care team and I hope to come back with a resolution soon. Thanks!

    iD Community Manager
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1857 replies
    • Answer
    • May 2, 2025

    ​@Sean4960 -

    This should now be resolved, and your Subscription linked to your gmail.com email address.

    iD Community Manager
    WelshPaul
    1 person likes this
    • WelshPaul
      WelshPaul

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