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app access

  • July 15, 2024
  • 1 reply
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  • Kjames
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  • 2 replies

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message

 

Sorry, your details do not match our records'

 

please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!

Best answer by Matthew T

@Kjames it looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 2nd May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1771 replies
    • Answer
    • July 24, 2024

    @Kjames it looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 2nd May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

    iD Community Manager

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