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app login error

  • December 11, 2024
  • 1 reply
  • 10 views
E
Community Member

Hi, does anyone know why I get this message when trying to log into the app?

 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • December 12, 2024

    Hey there ​@Edh1978, sorry to hear that.

     

    Have you tried deleting it, and re-downloading it?

     

    Have you checked if any updates are available?

     

    What phone do you have?

     

    Can you login to the website okay?

     

    Thanks,

    Tyler

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