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app not logging in even after password reset


I'm trying to log into my account in the app having not done this for maybe 6 months. The app kept telling me my password was wrong so I reset it.

I know my username is correct. When I try to log in after the reset it still fails telling me the password is incorrect. Is there a problem with the app?

 

Best answer by Kash

Hi @IanBeale,

Welcome to the Community!

I would advise registering for the new iD Mobile app.

The setting should be the default settings unless you are prompted to allow permissions etc.

If you have any problems, please let us know here.

 

Kash

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2 replies

  • Author
  • New
 Contributor
  • 1 reply
  • May 24, 2024

After checking, I have noticed my ID mobile app permissions get removed by default after several months of inactivity. So I may need to allow these again. Does anyone know what the default set of permissions need to be allowed in ID mobile or will these reset by default if I uninstall and then reinstall the ID mobile app.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • May 28, 2024

Hi @IanBeale,

Welcome to the Community!

I would advise registering for the new iD Mobile app.

The setting should be the default settings unless you are prompted to allow permissions etc.

If you have any problems, please let us know here.

 

Kash