App/website showing zero data remaining | iD Mobile Community
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App/website showing zero data remaining

  • September 28, 2024
  • 1 reply
  • 32 views

Hi all,

 

My app is showing no data remaining out of 50gb - I know this can't be correct. Also showing no data remaining on the website which is making me slightly worried.

Any ideas why this might be?

Thanks

This topic has been closed for replies.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 3, 2024

Hey there @Cameronalbr, thank you for reaching out.

 

We’re aware that the incorrect remaining data shows for some customers via the app/website, and we’re working on resolving this ASAP, our apologies.

 

If you’d like to know how much data you have remaining, please contact our live-chat who can check for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler