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Apple TV promo - Unable to claim

  • 9 September 2024
  • 1 reply
  • 93 views

Hi,

I am receiving an error upon trying to redeem the apple Tv 3 month promotion, from an eligible product purchase, which states “UID Missing or incorrect message”.

I tried to contact live chat support on 02/09, of which I was informed someone would be in contact via email within 48 hours. This did not occur to my knowledge and now looking for help if it’s still possible to redeem this or not? as others seem to have this issue on the community as well.

Thanks

Best answer by Kash

Hi @JasonBerry ,

Welcome to the Community!

I would advise to get in touch with the team again and they should be able to update you.

If you have any issues, please get back to us here and we can PM you.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • September 10, 2024

Hi @JasonBerry ,

Welcome to the Community!

I would advise to get in touch with the team again and they should be able to update you.

If you have any issues, please get back to us here and we can PM you.

 

Kash