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can NOT open the ID mobile App

  • October 2, 2024
  • 3 replies
  • 383 views

  • Community Member

ID mobile App is not opening and gives error code starts with 500

Best answer by Lauren K

Have you figured out how to fix this? I have the same problem and also can’t log in on the website. 

Hi ​@thneedville

Have you also tried checking the App store/Play store for any updates that are needed for the iD app? 

If so, and if this doesn’t work, it may be worth contacting the Live Chat team to reset your iD account.

If you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor.

Live Chat Support | iD Mobile Network

-Lauren

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 5, 2024

Hi @Issa 

 

Sorry to hear this, what device are you using with the app?

 

Have you tried the website alternatively?

 

https://my.idmobile.co.uk/login

 

Tom


  • New Contributor
  • November 15, 2024

Have you figured out how to fix this? I have the same problem and also can’t log in on the website. 


Lauren K
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • Answer
  • November 16, 2024

Have you figured out how to fix this? I have the same problem and also can’t log in on the website. 

Hi ​@thneedville

Have you also tried checking the App store/Play store for any updates that are needed for the iD app? 

If so, and if this doesn’t work, it may be worth contacting the Live Chat team to reset your iD account.

If you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor.

Live Chat Support | iD Mobile Network

-Lauren