Solved

can NOT open the ID mobile App

ID mobile App is not opening and gives error code starts with 500

Best answer by Lauren

thneedville wrote:

Have you figured out how to fix this? I have the same problem and also can’t log in on the website.

Have you also tried checking the App store/Play store for any updates that are needed for the iD app?

If so, and if this doesn’t work, it may be worth contacting the Live Chat team to reset your iD account.

If you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor.

-Lauren

+25

Sorry to hear this, what device are you using with the app?

Have you tried the website alternatively?

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Have you figured out how to fix this? I have the same problem and also can’t log in on the website.

+19

thneedville wrote:

Have you figured out how to fix this? I have the same problem and also can’t log in on the website.

Have you also tried checking the App store/Play store for any updates that are needed for the iD app?

If so, and if this doesn’t work, it may be worth contacting the Live Chat team to reset your iD account.

If you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

Sign up