ID mobile App is not opening and gives error code starts with 500
can NOT open the ID mobile App
Best answer by Lauren K
Have you figured out how to fix this? I have the same problem and also can’t log in on the website.
Hi
Have you also tried checking the App store/Play store for any updates that are needed for the iD app?
If so, and if this doesn’t work, it may be worth contacting the Live Chat team to reset your iD account.
If you type into the chat box ‘speak to an agent’ or select this option, you’d be put through to a live advisor.
Live Chat Support | iD Mobile Network
-Lauren
Reply
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with FacebookPlease enter your email address. If it matches our records, we'll send you instructions to reset your password.