My wife purchased a new ID mobile contract and phone recently and then ported her pre-existing ID mobile ‘sim only’ number out and then back to the new plan which worked fine but the only plan she can see on the app is the original ‘sim only’ one and not her new 2 year plan. It just keeps coming up with the ‘oops’ message if she tries to do anything on the app. How can this be sorted?
Userlevel 7
+5
Hi
As the new plan is new and nothing to do with the old plan, the account holder will need to register to the app with the new plan separately to the old one.
It may be worth trying the website should the app not be working.
https://my.idmobile.co.uk/login
Tom
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