I have been unable to add my ID mobile number to the mobile app for a couple months now ever since I had transferred my previous mobile number to ID. It could be because I may have accidently entered an incorrect date of birth at the time of registration but I am unsure of this as I can’t access anything to be able to verify this.
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Hi there
If you’re having issues with logging in, and believe you entered the incorrect date of birth, then please contact our live-chat who can check and change that for you if needed:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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