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Can't add my mobile number to Id mobile online

  • 14 August 2024
  • 1 reply
  • 38 views

Trying to access my account. I have been asked to create a new account to access my old account.  It all works until I add my mobile number - it then says it has no record of my number.

Best answer by Tom

Hi @YO-SJ 

 

All iD Mobile users will need to register again to the app/website that launched around April 2024, are you sure all your details are correct when attempting?

 

Have you tried both your app and the website?

 

https://my.idmobile.co.uk/login

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • Answer
  • August 21, 2024

Hi @YO-SJ 

 

All iD Mobile users will need to register again to the app/website that launched around April 2024, are you sure all your details are correct when attempting?

 

Have you tried both your app and the website?

 

https://my.idmobile.co.uk/login

 

Tom