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IDchuzzlewit
New Contributor
July 21, 2024
Solved

Can't add phone number to new online account

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

 

    Matthew T
    Matthew TAnswer
    iD Mobile Employee
    July 22, 2024

    Morning @IDchuzzlewit,

    I’ve just sent you a Private Message.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 19, 2026

    Hi ​@paulajr.

     

    Thank you for letting us know. I’m sorry for the frustration this has caused.

     

    The details you enter need to match exactly what we hold on file, so I’d suggest contacting us directly. That way we can check whether your name or date of birth has not been entered or spelled differently on our system, and get it put right for you.

     

    You can reach us on: https: www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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