Can't add phone number to new online account | iD Mobile Community
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Can't add phone number to new online account

  • October 16, 2024
  • 4 replies
  • 89 views

I recently bought a new mobile phone thinking I could move my ID number from my old phone to my new phone but wasn’t able to (very annoying!). 
My old ID plan has now expired and I’m now on my new monthly ID Plan but I’m not able to add my new number to my account. It only sees my old number which has now expired so I can’t see any information online.

when I try and add my number it says my details don’t match but I don’t see how I can get my phone number, surname and date of birth incorrect ! 
please can anyone help? It’s so irritating not being able to call and speak to someone to resolve this for me. 

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4 replies

  • Author
  • New Contributor
  • October 17, 2024

Is anyone able to help with this please as I urgently need to log into my account and can’t?!


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 21, 2024

@Harri_etc268 -

I’ll follow up in Private Messages. Thanks.


Brian Greenwood
New Contributor

I have the same problem too!!!


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 28, 2024

@Brian Greenwood -

Sent you a Private Message. Thanks.