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Can't add plans to my mobile app


  • New
 Contributor
  • 3 replies

Hi, I got a new phone & downloaded the id mobile app again but I was requested to register again. I was able to add my number to the plan but wasn't able to add my 2 children's numbers which I was able to do on my last phone. It just keeps saying that my records don't match our records even though I'm definitely putting in the right details. Does anyone know why this is happening or how to fix it?

Best answer by Tom

Hi @MaxD 

 

I’m sorry to hear this, if you are already in contact with the tech team about this we’d recommend keeping on with them.

 

Tom

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9 replies

  • Active Contributor
  • 6 replies
  • May 18, 2024

I've been having the same issue for weeks


  • Author
  • New
 Contributor
  • 3 replies
  • May 18, 2024

On live chat they just keep saying they're having technical issues & to try again in 24-48 hrs but still have the same problem, it's a joke fgs.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • May 21, 2024

Hi @TV1989,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Author
  • New
 Contributor
  • 3 replies
  • May 25, 2024

Was told to send a private message to try & sort out about adding my children's numbers to my plan so I sent a private message but no one has gotten back to me, absolutely disgraceful that I can't register my children's numbers so I can make sure they have enough data etc!!!


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • May 30, 2024

Hi @TV1989,

We have sent you a PM and we will get back to you as soon as possible.

During busy periods it may take a little longer than usual to get back to you.

 

Kash


  • Author
  • New
 Contributor
  • 3 replies
  • May 30, 2024

Haven't received a PM from id mobile!!!


  • New
 Contributor
  • 1 reply
  • June 3, 2024

I have been able register only 2 of my 3 kid's plans. I am into around 5 weeks of weekly chats with id mobile staff that can't sort the problem followed by a wait for the technical team to call but never do. My wife was going to move her company mobile plans over to id mobile but I have now warned her not to.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • June 10, 2024

Hi @TV1989 

 

Taking a look we can see you have indeed received a PM from us, we’ll continue there.

 

Tom


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • Answer
  • June 10, 2024

Hi @MaxD 

 

I’m sorry to hear this, if you are already in contact with the tech team about this we’d recommend keeping on with them.

 

Tom