Hi, I got a new phone & downloaded the id mobile app again but I was requested to register again. I was able to add my number to the plan but wasn't able to add my 2 children's numbers which I was able to do on my last phone. It just keeps saying that my records don't match our records even though I'm definitely putting in the right details. Does anyone know why this is happening or how to fix it?
Solved
Can't add plans to my mobile app
Best answer by Tom
Hi
I’m sorry to hear this, if you are already in contact with the tech team about this we’d recommend keeping on with them.
Tom
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