Skip to main content
Solved

Can't find transaction number. Why it's too complicated to find it


I'm losing my patience. How to get transaction number. No welcome email nor invoice. This is so annoying. Can you please help. 

Best answer by Tom

Hi @Stephen Bowie 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

View original

9 replies

Stephen Bowie
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 10, 2024

I am the same. how long should the welcome email take


  • Author
  • New
 Contributor
  • 1 reply
  • June 10, 2024

I sorted mine now. I went to live chat. 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11656 replies
  • June 10, 2024
Stephen Bowie wrote:

I am the same. how long should the welcome email take

My welcome email took more than 1-month to arrive, @Stephen Bowie


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • June 24, 2024

Hi @LCollins 

 

Glad to hear Live Chat could get this sorted for you.

 

Tom


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • Answer
  • June 24, 2024

Hi @Stephen Bowie 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom


Gemma Jones
New
 Contributor
  • New
 Contributor
  • 1 reply
  • July 30, 2024

Hi I can’t get on the live chat. I need help finding transaction number. No welcome email and not on the invoice 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • August 6, 2024

Hi @Gemma Jones,

When you get onto the Live Chat function please type chat to an agent twice when prompted.

You should then get an option to select Customer Service.

 

Kash


  • New
 Contributor
  • 1 reply
  • September 23, 2024

I’m loosing my patience as well, I’m trying to switch to ID mobile and have my pac ready but my transaction number is now where to be found as the “welcome to iD” email that I should’ve received.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • September 26, 2024

Hi @STanakaa 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Reply.