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Can't find transaction number. Why it's too complicated to find it

L
New
 Contributor

I'm losing my patience. How to get transaction number. No welcome email nor invoice. This is so annoying. Can you please help. 

Best answer by Tom

Hi @Stephen Bowie 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

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    9 replies

    Stephen Bowie
    New
 Contributor

    I am the same. how long should the welcome email take

    L
    New
 Contributor
    • LCollins
    • Author
    • New
 Contributor
    • 1 reply
    • June 10, 2024

    I sorted mine now. I went to live chat. 

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12545 replies
    • June 10, 2024
    Stephen Bowie wrote:

    I am the same. how long should the welcome email take

    My welcome email took more than 1-month to arrive, @Stephen Bowie. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8561 replies
    • June 24, 2024

    Hi @LCollins 

     

    Glad to hear Live Chat could get this sorted for you.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8561 replies
    • Answer
    • June 24, 2024

    Hi @Stephen Bowie 

     

    Sorry to hear this, do you still require assistance with this?

     

    Please let us know if so so we can get in touch.

     

    We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma Jones
    New
 Contributor
    • Gemma Jones
    • New
 Contributor
    • 1 reply
    • July 30, 2024

    Hi I can’t get on the live chat. I need help finding transaction number. No welcome email and not on the invoice 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8256 replies
    • August 6, 2024

    Hi @Gemma Jones,

    When you get onto the Live Chat function please type chat to an agent twice when prompted.

    You should then get an option to select Customer Service.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • STanakaa
    • New
 Contributor
    • 1 reply
    • September 23, 2024

    I’m loosing my patience as well, I’m trying to switch to ID mobile and have my pac ready but my transaction number is now where to be found as the “welcome to iD” email that I should’ve received.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8561 replies
    • September 26, 2024

    Hi @STanakaa 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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