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Can't find transaction number. Why it's too complicated to find it

  • 10 June 2024
  • 7 replies
  • 284 views

I'm losing my patience. How to get transaction number. No welcome email nor invoice. This is so annoying. Can you please help. 

7 replies

Kash
Rank
Userlevel 8
Badge +7

Hi @Gemma Jones,

When you get onto the Live Chat function please type chat to an agent twice when prompted.

You should then get an option to select Customer Service.

 

Kash

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Gemma Jones
Rank

Hi I can’t get on the live chat. I need help finding transaction number. No welcome email and not on the invoice 

Tom
Rank
Userlevel 8
Badge +6

Hi @Stephen Bowie 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Tom
Rank
Userlevel 8
Badge +6

Hi @LCollins 

 

Glad to hear Live Chat could get this sorted for you.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
andewhite
Rank
Userlevel 8
Badge +10

I am the same. how long should the welcome email take

My welcome email took more than 1-month to arrive, @Stephen Bowie. 

Forum member (non-iD)
L
Rank

I sorted mine now. I went to live chat. 

Stephen Bowie
Rank

I am the same. how long should the welcome email take

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