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Can't get past the welcome page for ID mobile - Fault?

  • December 5, 2024
  • 3 replies
  • 36 views
Chessie H
New
 Contributor

I can’t get past the welcome page for ID mobile. I have my password saved in my computer and trying to access ID mobile is telling me the info is not recognised - I opted to try a new password and the link never arrived in my inbox. I need to download my invoice for my accounts department - please can someone advise

Best answer by Tyler C

Hey there ​@Chessie H, sorry to hear that. For the issue raised, please contact our live-chat, who can assist with sending your bill if needed and/or helping you log back in:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • Answer
    • December 7, 2024

    Hey there ​@Chessie H, sorry to hear that. For the issue raised, please contact our live-chat, who can assist with sending your bill if needed and/or helping you log back in:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Chessie H
    New
 Contributor
    • Chessie H
    • Author
    • New
 Contributor
    • 1 reply
    • December 7, 2024

    Thanks Tyler - appreciate the response - will try that. Francesca

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • December 8, 2024

    Thanks ​@Chessie H 

     

    Please do let us know how you get on. 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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