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Can't log in either on laptop or mobile app


  • Active Contributor
  • 14 replies

I have tried to access my account using both laptop and mobile, including using the link in my billing email.  Two days trying.  Nothing works!  I get an “oops” message at every try.  ID… sort this out soon or I will be forced to move to another provider after many years with you!

Best answer by Kash

Hi @SimonV,

Welcome to the Community!

Have you definitely registered for the app?

I would advise checking the link below if you are having issues.

 

Kash 

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • June 26, 2024

Hi @SimonV,

Welcome to the Community!

Have you definitely registered for the app?

I would advise checking the link below if you are having issues.

 

Kash 


  • Author
  • Active Contributor
  • 14 replies
  • June 27, 2024

Definitlely registered.  I was able to access last month’s statement!  Suddenly nothing works.  Leaving ID mobile after many years!


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • July 9, 2024

Hi @SimonV,

Sorry to hear that you are still having issues.

Please contact our Live Chat Team if you require further assistance.

 

Kash