Hi ​@Niamh H 

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the login issues.

Please do try and delete and reinstall the app to see if this changes. You can also try the website login to see if the same error occurs.

Thanks,
Hosai

Still get Error code 500 after uninstalling and reinstalling.

I can log into the website, but that won’t give me the {PIN to contact support

Hi ​@Niamh H,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Last contact from ID Mobile was 12 days ago. No response to my message of 5 days ago.

Hi ​@Niamh H.

Thank you for your feedback. I’m really sorry you haven’t had a response to your message from 5 days ago.

Please contact us directly via live chat at https://www.idmobile.co.uk/live-chat so our team can assist you with the error you’re seeing when trying to access your account.

We’ll take a look and get this resolved for you.

Thanks,

Marquerita

The iD Mobile Team

I can’t use live chat as I can’t open the app to get the PIN, and as this is a PAYG sim I can’t supply the last bill details.

I'm having problems getting into my account to pay my bill 

Hi ​@Niamh H 

Thank you for getting in touch with us, and I am so sorry that you cannot open the app. 

Please note that we have reply to you on private chat.

Thank you,

Zandile M

The iD Mobile Team 

Hi ​@Bellag1900s 

Thank you for getting in touch with us, and I am so sorry that you are having trouble on login into your app. 

Please confirm the error you are receiving when login into the app. 

Thank you,

Zandile 

The iD Mobile Team 

Yes, 17 days ago, but no reply to my message from 9 days ago.