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Question

Can't log in with app

  • July 29, 2026
  • 3 replies
  • 7 views

Niamh H
Active Contributor

I get the following message-

 

Unable to connect to ID Mobile

Error code 500

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2026

Hi ​@Niamh H 


Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the login issues.

Please do try and delete and reinstall the app to see if this changes. You can also try the website login to see if the same error occurs.

Thanks,
Hosai


Niamh H
Active Contributor
  • Author
  • Active Contributor
  • July 30, 2026

Still get Error code 500 after uninstalling and reinstalling.

 

I can log into the website, but that won’t give me the {PIN to contact support


Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 30, 2026

Hi ​@Niamh H,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai