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Can't log into my account.


Marc Harrison
Community Member

It keeps saying my details don't match records. Please resolve this.

Best answer by Tyler C

Hey there @Marc Harrison and @Ianto5inger, welcome to Community!

 

Firstly, have you both registered for the new app/website since its release at the start of April?

 

Secondly, have you tried logging in via both the app and website please?

 

https://my.idmobile.co.uk/login

 

If so, and neither work, can you send a screenshot of what comes up?

 

Thanks,

Tyler

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2 replies

  • New
 Contributor
  • 1 reply
  • July 12, 2024

I am having the same problem!!

What has happened??


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5587 replies
  • Answer
  • July 29, 2024

Hey there @Marc Harrison and @Ianto5inger, welcome to Community!

 

Firstly, have you both registered for the new app/website since its release at the start of April?

 

Secondly, have you tried logging in via both the app and website please?

 

https://my.idmobile.co.uk/login

 

If so, and neither work, can you send a screenshot of what comes up?

 

Thanks,

Tyler