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It keeps saying my details don't match records. Please resolve this.

I am having the same problem!!

What has happened??


Hey there @Marc Harrison and @Ianto5inger, welcome to Community!

 

Firstly, have you both registered for the new app/website since its release at the start of April?

 

Secondly, have you tried logging in via both the app and website please?

 

https://my.idmobile.co.uk/login

 

If so, and neither work, can you send a screenshot of what comes up?

 

Thanks,

Tyler


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