Hi, hopefully somebody will be able to help me out. I have recently moved my son’s mobile number over from his previous carrier to iD, as I’ve been using it myself for a while now and am pleased with it. I got the PAC from the previous carrier, set him up with an iD account using his own email address and a password which I’ve got here, gave the PAC to iD and asked for it to port on 12th December (today) and everything seemed fine. The SIM arrived in the post and I put it to one side. I wasn’t able to log into the website or app with his new account prior to today as it wanted an iD mobile number, and I thought I would just have to wait until the port happened before I could log in.
The port has taken place today as requested, I’ve put the SIM into his mobile, he has retained his mobile number from the old carrier, and it works fine - he can make/receive calls and use data. But I still cannot log into the website or the app with his account details. The username and password seem to be correct because it says “Success! You're all set, all we need now is your iD Mobile number.” But when I enter the number, his surname and the date of birth it says “Sorry, your details do not match our records”.
I’m pretty sure that I’m entering the correct details and have tried it many times but the result is always the same. I’ve tried my own DOB as well as his in case I set it up incorrectly but both dates are rejected.
So in brief, I want to log into his account but it won’t let me unless I add an iD mobile number, and when I try to do that it gets rejected. Is there something I’m doing wrong, maybe?
Thanks!
