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Can't login to end my contract


Hello, I just went to access the mobile app but find this does not work anymore. Upon registering, my ID number is recognised so I can’t login/complete the registration. How am I meant to cancel my contract which ends on 11 Sep? I do not want to roll onto ID’s monthly rate or have any other contractual relationship with ID mobile.

Best answer by Kash

Hi @andrew5034,

Welcome to the Community!

The link below may help as it could be a few different things. If you are still unable to resolve it you can contact our Live Chat Team.

https://community.idmobile.co.uk/your-id-account-app-66

 

Kash

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2 replies

  • Author
  • New
 Contributor
  • 1 reply
  • August 30, 2024

Hello?! Am I just meant to cancel the direct debit? 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • September 3, 2024

Hi @andrew5034,

Welcome to the Community!

The link below may help as it could be a few different things. If you are still unable to resolve it you can contact our Live Chat Team.

https://community.idmobile.co.uk/your-id-account-app-66

 

Kash