Can't reset password as no email with code is received

Follow up on the issue: Contacted ID mobile using the online chat. The agent can’t resolve the issue, and he said he will report it to technical team!  Hopefully it can be resolved soon.

Hi ​@haolingid,

Welcome to the Community!

I hope that you have since managed to resolve this.

If you still require further assistance, please let us know.

Kash

Same here, they're bloody useless!!!

Just tried…. Still the same! No email received for passcode.   I heard nothing from the “technical team” either.

We apologise for the delay in getting this resolved ​@haolingid 

The technical team can take 3-5 days to complete an investigation. 

Was the ticket raised on the the 27th January? If so, can you let us know if you have not heard anything within the next two days and we will chase this up for you. 

Thanks, 

Nat 

I still have the same issue. And I haven’t heard from your technical team either.

Hey there ​@haolingid, when you raise an issue with us, and it’s raised to the technical team, the technical team wouldn’t contact you directly. We’d request you get back in touch with us to check for an update.

Therefore, please contact whichever team you initiially raised this with, and they can check for an update from the technical team.

Thanks,

Tyler