All of a sudden, I couldn’t login to my IDMobile account any more. Then I tried to reset my password. But the email with the reset code never arrives. I tried several times, via website and via app, all the same. I checked junk email folder as well.
Follow up on the issue: Contacted ID mobile using the online chat. The agent can’t resolve the issue, and he said he will report it to technical team! Hopefully it can be resolved soon.
+24Hi
Welcome to the Community!
I hope that you have since managed to resolve this.
If you still require further assistance, please let us know.
Kash
Same here, they're bloody useless!!!
Just tried…. Still the same! No email received for passcode. I heard nothing from the “technical team” either.
We apologise for the delay in getting this resolved
The technical team can take 3-5 days to complete an investigation.
Was the ticket raised on the the 27th January? If so, can you let us know if you have not heard anything within the next two days and we will chase this up for you.
Thanks,
Nat
+24Hey there
Therefore, please contact whichever team you initiially raised this with, and they can check for an update from the technical team.
Thanks,
Tyler
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.