I have 3 accounts with ID mobile, and can access 1 of the accounts. The other 2 accounts show in the app, but are grayed out and not able to be selected.
Solved
Can't switch between accounts
Best answer by Phill J
It was just a user error.
I see now that I have to tap on the small circles. Nowhere else in the boxes is sensitive to touch.
+25Hi
Sorry to hear this, are you able to try on the website instead to see what happens there?
https://my.idmobile.co.uk/login
Tom
It was just a user error.
I see now that I have to tap on the small circles. Nowhere else in the boxes is sensitive to touch.
Thank you for getting back to us and letting us know.
Please get in touch if we can assist in the future.
Nat
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