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cancelling sim deal

  • January 19, 2025
  • 3 replies
  • 63 views
J
New
 Contributor
  • Jayno
  • New
 Contributor
  • 1 reply

Hi, I have a new phone, I put my contract sim in it and now on my ID account it is only showing the new phone contract details. How do I cancel my sim only deal when it’s not showing on my account!?

Best answer by Tyler

Hey there ​@Jayno, that won’t mean it’s cancelled, you’ll need to login to the account associated with the plan.

 

I’d recommend contacting our live-chat, who can find the account in question, and cancel there for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • January 20, 2025

    Hey there ​@Jayno, please take a look at how to cancel below:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • Jayno
    • Author
    • New
 Contributor
    • 1 reply
    • January 20, 2025

    Hi thank you for your response. But it didn’t help me at all! I only have my upgraded account showing on my ‘plan’ so I am not able to cancel the sim only deal I had. 
    Does this mean ID have already cancelled it!? I don’t want to be paying for 2 accounts when only one is needed. 
    Thank you

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • Answer
    • January 20, 2025

    Hey there ​@Jayno, that won’t mean it’s cancelled, you’ll need to login to the account associated with the plan.

     

    I’d recommend contacting our live-chat, who can find the account in question, and cancel there for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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