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Cannot access account

  • 30 June 2024
  • 1 reply
  • 28 views

I cannot log into my account on my app or on the website, for both it says that i cannot log in because it is not secure. I have tried different devices but get the same message. Can someone please help??

Best answer by Matthew T

Morning @Nicki779,

Sorry for the delay in getting back to you. Do you have a screenshot of the error message? 

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • July 15, 2024

Morning @Nicki779,

Sorry for the delay in getting back to you. Do you have a screenshot of the error message? 

Thanks.