Hello, Been a customer for years. Needed to set up roaming today and discovered the old app is gone and I had to re-register and use new app. Managed to create new login then got stuck adding my mobile number. It keeps saying the mobile number, name, and date of birth don't match anything on record. Chat is down and Id had no telephone support. Traveling early tomorrow, so am stuck. Help?

Right, that's the issue sorted out: I didn't remember that I'd actuality left ID mobile in 2023 (over this same roaming issue). Idsupport liked at my account today and told me I'd ported the numberin July 2023.Off I went searching for the new contract, found it, logged in and enabled usa roaming.Apologies for the storm in a teacup, entirely of my making.However it would have saved me over a week of someone had seen this over a week ago.

Service page is now showing that thelive chat service is once again up and running.

cannot add mobile number to account

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