My old phone number, call it ...345, was supposed to be transferred over on the 31st March. The new, temporary, phone number (call it ...789), was supposed to be temporary.My new phone (with the new SIM card) makes and takes calls on ...345, however all texts are going through my old phone (with my old sim card), regarding the number ...345.If I send a text or receive a text on my new phone, it uses the ...789 number. This is despite the message app on the new phone saying that it is using the ...345 number.This is also despite the many steps of troubleshooting I have gone through today with various chat agents. Moreover, I am also unable to add my phone number (...345 or ...789) to the ID Mobile app, due to the details being mis-matched?I don’t know what is going on in ID Mobile’s back-end, but it does not inspire confidence. Could somebody PLEASE shed some light on this tomfoolery going on at ID Mobile???

Hi @LilyRenI’d recommend the following;Tom

CANNOT ADD MOBILE NUMBER TO ACCOUNT. CANNOT ACCESS ACCOUNT

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