Cannot add my mobile id number

I cannot view my bill as I cannot get any further  into my account as it need the add id acount id. Before l can see the bill. Have orginal set up data but that only shows my 1st name. Is there any other way to add. A mobile account id ?

Hi @Percy1962 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I have exactly the same issue.

HELP!! It’s costing me money!!

Hey there ​@BWFCDigory, sorry to hear that.

Have you tried via a different email address, and confirm your details are all entered correctly?

If so, please contact our live-chat, who should be able to resolve this for you:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler