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As for so many others, I can’t log into my account via the app or via the website. I just get stuck in an endless loop coming back to the ‘please enter your email’ screen and data entry box.

Looks like the security features haven’t been set up properly? I last had this problem months ago, so its really disappointing to experience a recurrence.

As the app (my phone runs on Android) is all down to ID Mobile, there’s no question of variations between browser.  I use Firefox running under Windows 10 on my pc, so hardly an unusual configuration.

Any ideas for what, how and/or who to kick here? Not a lot one can do to a custom app as a user.

Hi @Biggles 

 

Have you registered before trying to log in? With the new app, you’ll need to register before logging in.

 

Tom

Afternoon @Biggles,

Have you tried registering online rather than using the app? https://my.idmobile.co.uk

If you are still facing issues, please let us know!

Thanks.

Afternoon @Biggles,

Have you tried registering online rather than using the app? https://my.idmobile.co.uk

If you are still facing issues, please let us know!

Thanks.

 

Hello Just so you know i made a seperate thread but nobody responded - having the exact same issues and it won’t let me register online...

 

Morning @ggcheetah,

I have replied on your separate thread.

Thanks!

Hi,

 

Yes, re-registering (or rather re-setting password) seems to have fixed the immediate problem - thank you.  TBH, I thought I’d done that already but its easy to lose track of what one has done.

 

Rgds,

Biggles57

Hey @Biggles, we’re very glad to hear! 

 

Thank you for letting us know!

 

Kind regards,

Tyler

I can’t log in to my account it keeps saying it don’t recognise my details 

Morning @Dan dan connor,

Looks like you successfully registered on the 11th July. Can you confirm this is the case?

Thanks.

I can’t log in to my account it keeps saying it don’t recognise my details 

And 2 problem is from one year ,mobile phone call is not in and out...

I use it phone infinix note 10 pro

Hey there ​@Najib ur rehman, sorry to hear that.

 

Firstly, when trying to login, are you ensuring the correct date of birth and email address are being used?

 

Secondly, we don’t officially support the usage of the phone mentioned above I’m afraid, so it’s unlikely to work for receiving or making calls due to the 3G turn off by Three UK I’m afraid. Please see approved handsets below:

 

Thanks,

Tyler

Reply.


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