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Cannot log into my account in app or website


As for so many others, I can’t log into my account via the app or via the website. I just get stuck in an endless loop coming back to the ‘please enter your email’ screen and data entry box.

Looks like the security features haven’t been set up properly? I last had this problem months ago, so its really disappointing to experience a recurrence.

As the app (my phone runs on Android) is all down to ID Mobile, there’s no question of variations between browser.  I use Firefox running under Windows 10 on my pc, so hardly an unusual configuration.

Any ideas for what, how and/or who to kick here? Not a lot one can do to a custom app as a user.

Best answer by Matthew T

Morning @ggcheetah,

I have replied on your separate thread.

Thanks!

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 6, 2024

Hi @Biggles 

 

Have you registered before trying to log in? With the new app, you’ll need to register before logging in.

 

Tom


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • June 6, 2024

Afternoon @Biggles,

Have you tried registering online rather than using the app? https://my.idmobile.co.uk

If you are still facing issues, please let us know!

Thanks.


  • New
 Contributor
  • June 6, 2024
Matthew T wrote:

Afternoon @Biggles,

Have you tried registering online rather than using the app? https://my.idmobile.co.uk

If you are still facing issues, please let us know!

Thanks.

 

Hello Just so you know i made a seperate thread but nobody responded - having the exact same issues and it won’t let me register online...

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • June 7, 2024

Morning @ggcheetah,

I have replied on your separate thread.

Thanks!


  • New
 Contributor
  • June 9, 2024

Hi,

 

Yes, re-registering (or rather re-setting password) seems to have fixed the immediate problem - thank you.  TBH, I thought I’d done that already but its easy to lose track of what one has done.

 

Rgds,

Biggles57


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2024

Hey @Biggles, we’re very glad to hear! 

 

Thank you for letting us know!

 

Kind regards,

Tyler


I can’t log in to my account it keeps saying it don’t recognise my details 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • July 15, 2024

Morning @Dan dan connor,

Looks like you successfully registered on the 11th July. Can you confirm this is the case?

Thanks.


Reply.