Cannot login to ID Mobile App. Says that the details do not match the records.
The app updated and I had to re-register, of which I did. When it asked me for my details I put them in and it says that my details do not match the records.
Cannot login to ID Mobile App. Says that the details do not match the records.
The app updated and I had to re-register, of which I did. When it asked me for my details I put them in and it says that my details do not match the records.
Best answer by Natalie W
Hi
Thank you for reaching out to us here on the community.
We are very sorry to hear you are experiencing issues when attempting to login.
We recommend taking a look at our dedicated support page here.
Please let us know if we can assist further.
Thanks,
Nat
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.