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Initial problem was I suddenly can’t make or receive calls on my Android Moto G7 Play, never happened before. But the current problem is this:

Went to login on website - was instructed to create an new account due to changes at iD - did that - used the exact same data (from password manager) so everything the same as before - I repeatedly get to the ‘add an iD number’ section and it fails with “Your details do not match our records” message. The same thing happens when I install the app on the phone. Heading off a few questions; yes it’s the same email address, yes I triple checked for typos, no my surname hasn’t changed and neither has my birth date.

My SIM is working in another phone so temporarlily have ‘fixed’ the initial issue, but I can no longer manage my account etc and am stuck in an increasingly annoying loop. Any help available?

Hi @nharps 

 

I’d recommend the following about calls on the G7 Play;

 

 

It’s worth noting that the G7 Play is not an officially supported device on iD Mobile, you may encounter issues with using it.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

In terms of your app/website account;

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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