I have the same problem as a number of other users in that my eSIM is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions If I go onto the live chat to request a replacement sim card will I be charged again ? If I do as suggested and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩

No you won’t be charged for a replacement SIM card. So either request a replacement eSIM or physical SIM (which ever is compatible) to put ina mobile handset just so you can get the OTP to register for the app. Then once registered on the app request a replacement eSIM for your iPad. Note you can always pick up a physical SIM from a Curry’s store if you go there with proof of ID.

Hey there @Sue A, I’ve just responded to you via another post, and reiterated exactly as @MZonehas suggested.Thanks,Tyler

cannot open an ID Mobile app account with an eSIM in an ipad

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