Solved

cannot open an ID Mobile app account with an eSIM in an ipad

1 month ago
May 12, 2025
2 replies
48 views

Sue A
Active Contributor
9 replies

I have the same problem as a number of other users in that my eSIM is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions

If I go onto the live chat to request a replacement sim card will I be charged again ?

If I do as suggested and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩

Best answer by MZone

No you won’t be charged for a replacement SIM card. So either request a replacement eSIM or physical SIM (which ever is compatible) to put in a mobile handset just so you can get the OTP to register for the app. Then once registered on the app request a replacement eSIM for your iPad. Note you can always pick up a physical SIM from a Curry’s store if you go there with proof of ID.

View original

+22

MZone
Platinum  Contributor
1207 replies
Answer
1 month ago
May 13, 2025

No you won’t be charged for a replacement SIM card. So either request a replacement eSIM or physical SIM (which ever is compatible) to put in a mobile handset just so you can get the OTP to register for the app. Then once registered on the app request a replacement eSIM for your iPad. Note you can always pick up a physical SIM from a Curry’s store if you go there with proof of ID.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.