Skip to main content
Question

cannot register for online account?

  • August 6, 2023
  • 1 reply
  • 40 views
T
Community Member

Hello I just ported my number and am using the service.

 

However, everytime I try to create/register my account. It says you are already registered. When i click forgotten password, it says incorrect details???

 

I'm so confused, not sure if I have an account or how to even log in. Please help!

 

Thanks 

This topic has been closed for replies.

1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • August 7, 2023

Hey @Tai1001,

Did you register for this number following purchase?

It sometimes takes a few hours for the account to update.

Assuming you have not previously registered for this contract, please follow the steps for registering.

But given the error, it sounds like you are registered so please follow the steps for “forgotten password”

Your details will be the last name of account holder, current active iD Mobile number and date of birth

 

Let us know how you get on.

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement