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CANNOT TOP-UP ON APP OR WEBSITE - FRUSTRATING

1 year ago
June 6, 2024
5 replies
159 views

trupsster
New  Contributor
1 reply

I have for a long time been unable to top up my PAYG account either online or on the app. It is so frustrating; I end up using/asking for WIFI wherever I go, or I am stranded without data. THIS HAS BEEN FOR MONTHS NOW! I was able to recharge until March, and since then it has stopped. THIS IS FRUSTRATING! I have tried online chat also, the agents know nothing. DO SOMETHING PLEASE!

Best answer by Tyler C

Hey there @Mark McDonald & @trupsster we’re sorry to hear you’re both having issues with topping up still.

If the issues persist, we’d recommend contacting our live-chat who can look into your account and discuss/investigate further with yourselves:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler

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+25

Tom
iD Mobile Employee
8561 replies
1 year ago
June 14, 2024

Hi @trupsster

Please could you give us a little more information as to what happens when you attempt to top up?

Do you get an error?

Have you made sure that all details we have in the app match that of the details with your bank? (Name, address etc)

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Mark McDonald
New  Contributor
2 replies
1 year ago
June 26, 2024

Same for me. All details are correct. Down to 0.03p

T

trupsster
Author
New  Contributor
1 reply
1 year ago
June 26, 2024

Hi Tom,

Yes, all my details match with my bank account. The online chat person too asked me the SAME question, and then proceeded to say, ‘I dont know’. She topped up my account by way of apology. Thanks, grateful for it, but what use is it after 1 month?! Do I need to go through it again given that I STILL CANNOT RECHARGE ONLINE? When I go out, I sometimes end up taking my husband’s mobile just so that I remain reachable. DO SOMETHING PLEASE.