I have for a long time been unable to top up my PAYG account either online or on the app. It is so frustrating; I end up using/asking for WIFI wherever I go, or I am stranded without data. THIS HAS BEEN FOR MONTHS NOW! I was able to recharge until March, and since then it has stopped. THIS IS FRUSTRATING! I have tried online chat also, the agents know nothing. DO SOMETHING PLEASE!
Solved
CANNOT TOP-UP ON APP OR WEBSITE - FRUSTRATING
Best answer by Tyler C
Hey there
If the issues persist, we’d recommend contacting our live-chat who can look into your account and discuss/investigate further with yourselves:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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