I have for a long time been unable to top up my PAYG account either online or on the app. It is so frustrating; I end up using/asking for WIFI wherever I go, or I am stranded without data. THIS HAS BEEN FOR MONTHS NOW! I was able to recharge until March, and since then it has stopped. THIS IS FRUSTRATING! I have tried online chat also, the agents know nothing. DO SOMETHING PLEASE!
Solved
CANNOT TOP-UP ON APP OR WEBSITE - FRUSTRATING
Best answer by Tyler
Hey there
If the issues persist, we’d recommend contacting our live-chat who can look into your account and discuss/investigate further with yourselves:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
+25Hi
Please could you give us a little more information as to what happens when you attempt to top up?
Do you get an error?
Have you made sure that all details we have in the app match that of the details with your bank? (Name, address etc)
Tom
Same for me. All details are correct. Down to 0.03p
Hi Tom,
Yes, all my details match with my bank account. The online chat person too asked me the SAME question, and then proceeded to say, ‘I dont know’. She topped up my account by way of apology. Thanks, grateful for it, but what use is it after 1 month?! Do I need to go through it again given that I STILL CANNOT RECHARGE ONLINE? When I go out, I sometimes end up taking my husband’s mobile just so that I remain reachable. DO SOMETHING PLEASE.
- trupsster
Great. I managed to top up £5 but it’s not showing despite me getting the message saying it had been added.
+24Hey there
If the issues persist, we’d recommend contacting our live-chat who can look into your account and discuss/investigate further with yourselves:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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